sarel.wagner wrote:This was what I have done, cybersleuthsupreme from Netstar, Online tracking and logbook
![Wink ;)](./images/smilies/icon_wink.gif)
Tracking by yourself......
trackingreport.jpg
Rgrds
As always, two sides to a story. Perhaps, you are one of the lucky few, Sarel?
from Hellopeter:
I have 9 vehicles fitted with Cybersleuth Supreme. For more than a month I have being trying to get resolution on two matters:
1. One vehicle does not show up on the tracking system on-line despite having two new devices fitted.
2. The reports on-line have errors and no-one is coming back to me to resolve it.
I dealt with Customer Service officers during November, contacted their Supervisor - Nadia Solomon and left several messages for her which are not returned and a message left for her Manager - Patrick is also unanswered. A letter to the MD yesterday has also not raised any response.
I wish I could change my systems but until I have the SARS Logbook reports for this year how can I?
I had numerous problems with the units since installation took place in November 2009.
One word of advice do NOT install a Netstar.
Urgently need to put a Netstar system into my New Car, I am a current client and have a Cybersleuth Supreme. I have phoned the call centre 7 or 8 times and of those got through once and the rest of the calls I abandoned, because of the waiting time.
I am still waiting for someone to get back to me..... Can't believe how bad the service is and how they are not interested in converting qualified leads into sure sales.
Simon
My Altech Netstars cybersleuth supreme logbook does not seem to record all trips made. On discovering this, I called their customer service +-1432011 and spoke to Thandi, she took my registration no and promise to call me back. A couple of days later I called again and spoke to Lydia, she promised to follow up and call me back. Today I called again and asked to speak to the supervisor, after holding on for approx. 10 minutes Thandi took my telephone number and said that the supervisor would call me back as soon as she got off the phone. This was before lunch today - Guess What - NO CALL.
How does a person get help with a service that they are paying for, if the customer service department is this pathetic.
I recommended Altech Netstar to a friend as I have 2 vehicles with Cybersleuth and working well.
The unit was fitted on 13th October by Levitts Radio (branch not known) to ZSX 719GP.
My friend has phoned Altech Netstar and the installers many times and no one wants to sort out the problem and the Customer is sitting in the middle.
When checking the history of complaints (about 7 pages), by majority all complaints.
Is there a message here? Is this a regular thing which Customers have to go through?
I am very embarrassed regarding my recommendation where Altech Netstar has failed.
Regretably my recommendation was wrong and have suggested that Netstar remove the installation as soon as possible.
To management and staff of Altech Netstar you have failed to increase your Customer base.
Regretably I will not recommend Altech Netstar to any friends or potential clients as their performance has been a total embarrassement for myself
10 JUNE 2011 MY CYBER SLEUTH DEVICE STOP WORKING OR UPDATING INFORMATION, 13 JUNE 2011 I CALLED ALTECH AND ADVISED THAT THE SYSTEM NEED TO BE CHECKED. I THEN TOOK MY CAR TO GEZINA MOTOR RADIO AND TOLD THAT A NEW SYSTEM HAS BEEN INSTALLED.
STILL ON THE 13 JUNE 2011 THE SYSTEM WAS NOT WORKING AFTER BEING REPLACED, REFERENCE: 5238102 ADVICE THAT MTN SIGNALL WAS THE PROBLEM AND I SHOULD WAIT TILL END OF BUSINESSDAY.
14 JUNE 2011 STILL SYSTEM NOT WORKING, REFERENCE: 2138701 EXPLAINS THAT THE SYSTEM IS DORMANTNOT WORKING, TRIED TO CALL THE FITTERS TO ACTIVATE THE SYSTEM FROM THEIR SIDE. ADVISED THAT I SHOULD GO BACK TO FITTING CENTER, DID THAT AND TOLD THAT SIGNAL WILL BE SENT AGAIN. THE SYSTEM STILL NOT WORKING AND THE FITTING CENTER SAID THERE'S NOTHING THAT THEY CAN DO AND EITHER IS ALTECH.
I WONDER IF A NOT WORKING SYSTEM HAS NOT BEEN INSTALLED ON MY VEHICLE. NEVER EXPERIENCE THIS PROBLEM BEFORE.
IT IS VERY DISTURBING THAT EITHER ALTECH NOR FITTING CENTER SEEM TO KNOW WHAT TO DO TO RESOLVE THIS PROBLEM AND THE BLAME IS PUT SQUARELY ON MTN, HOW RIDICULOUS IS THAT EXPLANATION.
PLEASE FIX THE ACTIVATION OF THE INSTALLED SYSTEM ON MY VEHICLE, I AM PAYING MY PREMIUMS FOR *** SAKE.